Debora Lance | Executive Vice President, Managing Director
As Executive Vice President, Managing Director, Debbie oversees account services for Wahlstrom’s Minneapolis, Norwalk and Philadelphia offices. Debbie is an inspiring and collaborative team leader who works with senior level marketing executives designing print, online, pay for performance, mobile, lead generation, and voice search advertising programs that maximize revenue and sales through ROI based advertising programs. She is skilled at achieving results by combining superior strategic and analytical skills with operational excellence.
Over the course of her more than 25 year career in the industry, Debbie has handled some of the industry’s most prestigious and demanding clients including Sears, Walgreens, WellPoint, Enterprise, Andersen, Brinks Home Security, Mutual of Omaha and 3M.
Currently Debbie serves on the 4A’s Directory Advertising committee.
Debbie holds a Master of Arts in Organization Leadership from the College of St. Catherine and has a Bachelor of Arts from St. Cloud State University.
In her spare time, Debbie serves as a mentor for both the IPG Women’s Leadership Network and Menttium, plus volunteers at WomenVenture.
Bob Kyker | Vice President, Operations
Bob is responsible for quality control and operational excellence by ensuring all processes are effective and are implemented efficiently using technologically advanced systems. Lean thinking and analyses are employed to create customer-centric value-added workflows and eliminate unnecessary steps and rework. Six Sigma methodologies are utilized to analyze results and continuously improve processes and procedures that increase productivity and accuracy. Dashboards are created to monitor key performance indicators. A graduate of Vanderbilt University with a BA in Business Administration, Bob has been with Wahlstrom for 35 years and serves as a member of YPA’s Operations Committee.
Heather Johnston | Vice President, Client Services
As Vice President, Client Services, Heather oversees account services for several key Wahlstrom clients. A marketing graduate and enthusiast, her goal is to partner as a direct extension of each client’s marketing department and as a result, she has succeeded at forging strong client relationships. Heather strategically leads clients in their advertising efforts by proactively negotiating on their behalf and designing advertising campaigns that are aligned with the client’s overall business and marketing goals.
A graduate of Rutgers School of Business with a Bachelor of Science degree in Marketing, Heather has been working in the industry for more than 15 years. Her experience with various clients over the course of her career is vast; ranging from leading brands in the travel industry to various home services brands.
In her spare time, Heather enjoys volunteering at her children’s schools as a member of the PTA, and also in her community, as a member of her town’s Women’s League.
Suzanne Spada | Account Director, Client Services
Suzanne has worked within the account services field for over 20 years; 15 of those being with Wahlstrom. She holds a of wealth of experience working, in particular, on agent/dealer programs, having served in a number of roles ranging from Account Executive to her current position of Account Director.
Suzanne initially held a lead Account Executive role on one of the agency’s largest franchisee accounts and was instrumental in migrating locally placed advertising onto the National directory program. Returning to the organization after having lived oversees, she joined another of the agency’s high profile account as the lead corporate client contact, successfully developing and maintaining strong, positive corporate and agent level relationships. Her dedication is proven through these relationships both externally and within the organization.
In addition to her work on the Nationwide account, she continues to have involvement in a wide range of different aspects within the organization, ranging from business development to account operations and is at the forefront of changes associated to our core services.
In her free time, she enjoys traveling to near and far destinations with her family. She is happily married and the proud mother of two teenage children.
John Feddern | Account Director
Since joining Wahlstrom in 1999 as an Account Executive, John has assumed a variety of roles, including Account Planner and Account Manager. In his current role as Account Director, John has direct responsibility in planning and executing traditional and online campaigns for Nestle Waters North America, The Home Depot, and Bartlett Tree Experts, while also overseeing many of the Agency’s Search Engine Marketing (SEM) and Lead Generation efforts. He also serves as an Agency leader on reporting and research initiatives.
John is a Google AdWords Certified professional, and is a member of the Local Search Association Research Committee and the IPG Data Council. He graduated cum laude with a BA degree in Communications from Virginia Wesleyan College.